FAQ’s

You will find the Taco Bell España app in the Play Store if you have an Android device, or in the App Store if it is iOS.

It is our official loyalty programme for all fans of Taco Bell. Register, accumulate points with your purchases and redeem them for € discounts at all our restaurants at a national level. Additionally, you will be able to enjoy exclusive offers based on the level you are at. All advantages of the loyalty programme are not valid and cannot be combined with other promotions. If you have problems when registering, contact atencion@tacobell.es.

Loyalty Programe Level / Number of Points on account

Mild / 0-300 Points
Hot / 301-400 Points
Fire / 401 Points or more

In order to accumulate points in your account, you must make purchases equal to or greater than € 1. For every € of purchase you make, you will get 7 points.

REGISTERED USERS

Two options: 1) Access the REWARDS section of your app, click “Add” and scan your personal QR code at the points for this at the restaurant. 2) Tell our staff your telephone number. In both cases, the points will be added automatically.

UNREGISTERED USERS

Keep your purchase receipt, and register on the programme. You will be able to add the points by scanning the barcode appearing on the receipt with your app.

Orders made through Deliveroo are excluded from the programme. If you have problems adding points, contact atencion@tacobell.es.

With the points obtained, you will be able to obtain €2 discount coupons and special offers depending on your loyalty level:

€2 DISCOUNT COUPON.

For every 200 points accumulated, you will obtain a €2 discount coupon that you will be able to use at any of our restaurants at a national level.

To enjoy the discount on your purchase there are two options: 1) Identification before purchase at the counter, telling our staff the telephone number, so that they may apply the discount. 2) Scanning the QR code generated on the readers available at the restaurants. How to obtain the QR code with the discount? Access the REWARDS section of your app and swipe down to see your coupon, then click “Redeem”.

OFFERS BY LOYALTY LEVEL

To enjoy your offers, there are two options: 1) Identification before purchase at the counter, telling our staff the telephone number, so that they may apply it. 2) Scanning the QR code generated on the readers available at the restaurants. How to obtain the QR code with the offer? Access the REWARDS section of your app and swipe down to see your offer, then click “Redeem”.
If you have problems redeeming your points, contact atencion@tacobell.es.

The expiry of the points is set at 180 days; that is, if a client is inactive for 180 days or more, without adding or redeeming points, they will be lowered to the start of the loyalty level immediately below. Example: Imagine a client belongs to the FIRE level with 458 points, and is inactive for 181 days.

They would therefore be lowered to the HOT level and would have 301 points. If their inactivity continues for 180 days more, their level would be lowered again, in this case to the MILD level, starting without points.

There is no minimum purchase, but if it is used for a purchase of under €2, the rest of the coupon will be lost. Example: If you use the €2 coupon to purchase an extra guacamole sauce for €0.75, the remaining €1.25 is lost, and there is no possibility of using it later.

For security reasons, the app will not accept a receipt over 3 days old.

For security reasons, we limit the maximum number of scans / records to a total of 3 times every 4 hours.

You will receive an email and/or push notification.

You will be able to make orders, either for collection at the restaurant or through Deliveroo, but you will not be able to add points or benefit from the advantages and offers of the Taco Bell Supreme loyalty programme.

You can pay for orders for collection or delivery with your credit or debit card. Delivery orders are processed by Deliveroo.

Open the Taco Bell app and access the orders section. There you can select between making the order for collection at a selected restaurant, or order it for delivery by Deliveroo.

If you have made an order for delivery, please contact the customer service of the relevant operator:
• Deliveroo by e-mail atencion@deliveroo.es or by phone at 91 769 36 60.
• Uber Eats through its application in the button "Get help" in the section "Previous orders".

Each time a new Taco Bell Supreme user is registered and makes their first purchase using your invitation code, you will receive 10 points.
The new user will also obtain 10 points for their next purchase.

If you need help, contact us at atencion@tacobell.es and we will be pleased to help you.